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Payments
Payments
Where’s my refund?
The processing time depends on the bank and it may take up to 10 business days to show on your account.
My card was charged twice.
We never charge twice. What you see in your account is an authorization that will be dropped within a few days.
What forms of payment do you accept?
We accept Visa, Master Card, American Express and PayPal.
What will I see on my credit card statement?
Your card statement will read "naturalhair".
Why is my payment being declined?
Your payment can be declined in case there’s not enough funds available or an error was made in entered card information. Please check the entered card information and call your bank if the issue persists.
Ordering and order changes
How can I make changes to my order?
Changes are possible prior to the order being processed. Please contact us as soon as possible. Order changes may not be possible if we’ve already started working on your order.
How can I cancel my order?
To cancel your order, please contact us. The order can be canceled until we start working on it.
If we’re unable to cancel your order in time before shipping, please refer to Return Policy.
I can't apply a discount to my order.
Some discounts and promotions cannot be applied at the same time. Please contact us with questions about specific promotions.
Where is my confirmation email?
Make sure to check your spam folder if you don’t see the order confirmation. To access the status of your order at any time, you can visit the order status page.
Do you offer a wholesale program?
We do not offer a wholesale program.