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FAQ
Frequently Asked Questions
My item doesn't work.
Troubleshooting battery powered products.
1. Read the manual that was echo viewd with your product.
2. Insert the batteries. Ensure that the (+) and (-) battery terminals coincide with the (+) and (-) markings on the product near the battery compartment.
3. Hold down the power button for up to 10 seconds or scroll the dial up to turn on the item.
4. Press on other buttons to trigger its functions (not available on some models).
5. Hold down the power button for at least 10 seconds or scroll the dial down to turn off the item.
6. If the item is still not working, try to flip the batteries the other way.
Remote controlled items must be turned on prior to using the remote control.
Please contact us if you still have difficulties with the item.
Troubleshooting rechargeable products.
1. Read the manual that was echo viewd with your product.
2. Locate a power adapter that will plug into the wall outlet (not echo viewd with most products) or a computer with a USB port that is turned on.
3. Plug the item in and make sure the charging light indicator is on or flashing. Charge the item for at least 4 hours.
4. Hold down the power button for at least 10 seconds to turn on the item.
5. Press on other buttons to trigger its functions (not available on some models).
6. Hold down the power button for at least 10 seconds to turn off the item.
7. If the item is still not working, try to charge the device from another source. Some computers USB power output may not be enough to charge the toy.
Remote controlled items must be turned on prior to using the remote control.
Please contact us if you still have difficulties with the item.